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+---
+title: Nixpert.chat biz plan
+---
+
+# Problem
+
+Nix is hard to use, especially hard to get started with. But the benefits are
+compounding for companies that do adopt it.
+
+The major pain point is getting help: devs often can't go to IRC because it's
+hard to use or they are prevented from doing so by confidential company
+information.
+
+# Solution
+
+We create a paid chat service where devs can quickly get answers to
+questions. We'll have a hosted chat client that is easy to use, maybe just use
+slack or something.
+
+# Key Metrics
+
+- Number of customers
+- Questions answered per shift
+- Hours of availability (24/7)
+
+# Unique Value Proposition
+
+## High-Level Concept
+
+Direct-line support for your infrastructure and build code. Like monadfix.com for Nix stuff.
+
+# Unfair Advantage
+
+- first mover
+
+# Channels
+
+- write articles on:
+  - common solutions
+  - benefits of nix
+  - highlight nix tool
+  - highlight nix function or technique
+
+# Customer Segments
+
+- crypto companies
+- ml companies
+
+## Early Adopters
+
+- startups, nix companies I know?
+
+# Cost Structure
+
+- hourly wages for staff
+- infrastructure costs
+  - chat server via prosody
+  - errbot for common questions?
+  - jitsi video chat
+  - hosted chat room via conversejs.org or JSXC
+  - chat clients (Dino, iOS: Trillian)
+
+# Revenue Streams
+
+- $500 - $1500 monthly subscription for companies
+- pair-programming sessions for added $150/hr
+
+# Growth plan
+
+## Unicorn Requirements
+
+### Sales Penetration
+
+## Support requirements
+
+### Tech Infra
+
+### Customer Support